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DISTANCE LEARNING (CORRESPONDENCE) COURSE

Study Manuals, Study Guides, Toolkit, Welcome Pack and a Student Card will be couriered within 7 working days. Assignments are completed and returned via e-mail to IT Academy for marking by our Assessor. Original Certificates are sent via registered mail within 1 week of course completion.

Call Centre

Call Centre Agents answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to consumers.

Telephone service fundamentals

Effective call handling

Clearing the Barriers

Building the Foundation

Using the Tools

Quality Customer Service

Proper Telephone Skills

Understanding Customer Needs

Managing the Customer’s Perception

Course Fee: R2 295.00 or R2 799.00 on terms with R979.65 Deposit and 4 x Monthly instalments of R454.84

Certification:

Assignments are completed and returned via e-mail to IT Academy for marking by our Assessor. Original Certificates are sent via registered mail within 1 week of course completion.

Study Manuals, Study Guides, Toolkit, Welcome Pack and a Student Card will be couriered within 7 working days. Assignments are completed and returned via e-mail to IT Academy for marking by our Assessor. Original Certificates are sent via registered mail within 1 week of course completion.

Study Manuals

Study Guides

Student Card

Welcome Pack

Toolkit (included with Technical Courses)

Courier costs

Discounted International exam vouchers

Support

IT Academy Course Mastery Certificate

Your Quick Course Guide

Certification: IT Academy

Study Time: 12 Months to complete |study Full Time or Part Time

Vendor: IT Academy

Provider: IT Academy

Student support: Telephonic / e-Mail Support

Pre-requisite: none

Assessment: Assignments

Expertise Level: Beginners

Register

Anytime – 24/7 Access

Salary Indicator

SALARY PROJECTION

Average
salary after
completing

Junior
R78k
Average Salary
You can earn
R100k
Senior
R122k

High

Source: Payscale

R100k

You can earn an average
of R100,000.00 a year

Salary Indicator

SALARY PROJECTION

Average
salary after
completing

Junior
R78k
Average Salary
You can earn
R100k
Senior
R122k

High

Source: Payscale

R100k

You can earn an average
of R100,000.00 a year

Salary Indicator

SALARY PROJECTION

Average
salary after
completing

Junior
R78k
Average Salary
You can earn
R100k
Senior
R122k

High

Source: Payscale

R100k

You can earn an average
of R100,000.00 a year

Select a Course.

Complete The Registration Form.

Confirm ID number and Physical Address

Completed assignments need to be return to IT Academy for marking by our Assessors

On successful course completion learner will receive an IT Academy Course Mastery Certification

e-Mail proof of payment to info@it-academy.co.za

Study Material, Toolkit, Welcome Pack and your Student card will be couriered within 7 days

Results will be e-mailed to the learner shortly thereafter

Select a Course.

Complete The Registration Form.

e-Mail proof of payment to info@it-academy.co.za

Confirm ID number and Physical Address

Study Material, Toolkit, Welcome Pack and your Student card will be couriered within 7 days

Completed assignments need to be return to IT Academy for marking by our Assessors

Results will be e-mailed to the learner shortly thereafter

On successful course completion learner will receive an IT Academy Course Mastery Certification

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