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DISTANCE LEARNING (CORRESPONDENCE) COURSE
Study Manuals, Study Guides, Toolkit, Welcome Pack and a Student Card will be couriered within 7 working days. Assignments are completed and returned via e-mail to IT Academy for marking by our Assessor. Original Certificates are sent via registered mail within 1 week of course completion.
Call Centre
Call Centre Agents answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to consumers.
Telephone service fundamentals
Effective call handling
Clearing the Barriers
Building the Foundation
Using the Tools
Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing the Customer’s Perception
Course Fee: R2 295.00 or R2 799.00 on terms with R979.65 Deposit and 4 x Monthly instalments of R454.84
Certification:
Assignments are completed and returned via e-mail to IT Academy for marking by our Assessor. Original Certificates are sent via registered mail within 1 week of course completion.
Study Manuals, Study Guides, Toolkit, Welcome Pack and a Student Card will be couriered within 7 working days. Assignments are completed and returned via e-mail to IT Academy for marking by our Assessor. Original Certificates are sent via registered mail within 1 week of course completion.
Study Manuals
Study Guides
Student Card
Welcome Pack
Toolkit (included with Technical Courses)
Courier costs
Discounted International exam vouchers
Support
IT Academy Course Mastery Certificate
Your Quick Course Guide
Certification: IT Academy
Study Time: 12 Months to complete |study Full Time or Part Time
Vendor: IT Academy
Provider: IT Academy
Student support: Telephonic / e-Mail Support
Pre-requisite: none
Assessment: Assignments
Expertise Level: Beginners
Register
Anytime – 24/7 Access
Salary Indicator
SALARY PROJECTION
Average
salary after
completing
High
R100k
You can earn an average
of R100,000.00 a year
Salary Indicator
SALARY PROJECTION
Average
salary after
completing
High
R100k
You can earn an average
of R100,000.00 a year
Salary Indicator
SALARY PROJECTION
Average
salary after
completing
High
R100k
You can earn an average
of R100,000.00 a year
Select a Course.
Complete The Registration Form.
Confirm ID number and Physical Address
Completed assignments need to be return to IT Academy for marking by our Assessors
On successful course completion learner will receive an IT Academy Course Mastery Certification
e-Mail proof of payment to info@it-academy.co.za
Study Material, Toolkit, Welcome Pack and your Student card will be couriered within 7 days
Results will be e-mailed to the learner shortly thereafter
Select a Course.
Complete The Registration Form.
e-Mail proof of payment to info@it-academy.co.za
Confirm ID number and Physical Address
Study Material, Toolkit, Welcome Pack and your Student card will be couriered within 7 days
Completed assignments need to be return to IT Academy for marking by our Assessors
Results will be e-mailed to the learner shortly thereafter
On successful course completion learner will receive an IT Academy Course Mastery Certification
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