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DISTANCE LEARNING (CORRESPONDENCE) COURSE

Study Manuals, Study Guides, Toolkit, Welcome Pack and a Student Card will be couriered within 7 working days. Assignments are completed and returned via e-mail to IT Academy for marking by our Assessor. Original Certificates are sent via registered mail within 1 week of course completion.

Customer Service

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.

Customer service fundamentals

Customer service skills

Customer management

Customer communication

Face the Facts

Practice Your Nonverbals

Choose Your Words Carefully

Listen Closely

Communicate Across the Miles

Clearing the Barriers

Building the Foundation

Using the Tools

Quality Customer Service

Proper Telephone Skills

Understanding Customer Needs

Managing the Customer’s Perception

The Importance of Calming Upset Customers

Why Customers Get Upset

Preventing Behaviours That Irritate Others

Practicing Behaviours That Calm Customers

Tips for Managers

Course Fee: R3 995.00 or R4 499.00 on terms with R2 250.00 Deposit and 6 monthly instalments of R374.17)

Certification:

Assignments are completed and returned via e-mail to IT Academy for marking by our Assessor. Original Certificates are sent via registered mail within 1 week of course completion.

Study Manuals, Study Guides, Toolkit, Welcome Pack and a Student Card will be couriered within 7 working days. Assignments are completed and returned via e-mail to IT Academy for marking by our Assessor. Original Certificates are sent via registered mail within 1 week of course completion.

Study Manuals

Study Guides

Student Card

Welcome Pack

Toolkit (included with Technical Courses)

Courier costs

Discounted International exam vouchers

Support

IT Academy Course Mastery Certificate

Your Quick Course Guide

Certification: IT Academy

Study Time: 12 Months to complete |study Full Time or Part Time

Vendor: IT Academy

Provider: IT Academy

Student support: Telephonic / e-Mail Support

Pre-requisite: none

Assessment: Assignments

Expertise Level: Beginners

Register

Anytime – 24/7 Access

Salary Indicator

SALARY PROJECTION

Average
salary after
completing

Junior
R78k
Average Salary
You can earn
R100k
Senior
R122k

High

Source: Payscale

R100k

You can earn an average
of R100,000.00 a year

Salary Indicator

SALARY PROJECTION

Average
salary after
completing

Junior
R78k
Average Salary
You can earn
R100k
Senior
R122k

High

Source: Payscale

R100k

You can earn an average
of R100,000.00 a year

Salary Indicator

SALARY PROJECTION

Average
salary after
completing

Junior
R78k
Average Salary
You can earn
R100k
Senior
R122k

High

Source: Payscale

R100k

You can earn an average
of R100,000.00 a year

Select a Course.

Complete The Registration Form.

Confirm ID number and Physical Address

Completed assignments need to be return to IT Academy for marking by our Assessors

On successful course completion learner will receive an IT Academy Course Mastery Certification

e-Mail proof of payment to info@it-academy.co.za

Study Material, Toolkit, Welcome Pack and your Student card will be couriered within 7 days

Results will be e-mailed to the learner shortly thereafter

Select a Course.

Complete The Registration Form.

e-Mail proof of payment to info@it-academy.co.za

Confirm ID number and Physical Address

Study Material, Toolkit, Welcome Pack and your Student card will be couriered within 7 days

Completed assignments need to be return to IT Academy for marking by our Assessors

Results will be e-mailed to the learner shortly thereafter

On successful course completion learner will receive an IT Academy Course Mastery Certification

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