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Meet your Instructor:
Michael Shannon
Instructor: Technology and Development
Meet your Mentor:
Carl Mullin
Mentor: Business/Technology and Developer
ITIL® Intermediate Level: Operational Support and Analysis
This course covers Introduction, Event Management, Incident Management,Incident Management Interactions, Request Fulfillment, Problem Management, Access Management, Service Desk Service Desk Metrics and Outsourcing.
Introduction to Operational Support and Analysis
Introduction to Event Management
Introduction to Incident Management
Incident Management Interactions
Introduction to Request Fulfillment
Request Fulfillment Process Interfaces and Challenges
Introduction to Problem Management
Introduction to Access Management
Introduction to the Service Desk
Service Desk Metrics and Outsourcing
Introduction to Functions
Function Activities
Technology and Implementation Considerations
Course Fee: R2 995.00 or R3 495.00 on terms with R1 575.00 and 3 monthly installments of R640.00
Certification:
International exams are optional and can be written at any Pearson Vue Testing Centre in South Africa. Discounted international exam vouchers can be purchased through IT Academy.
Courses are accessible on a Computer, Laptop, Tablet or Smartphone. Courses are designed in video with audio, printable, includes One-on-One Mentoring, Free Virtual-LABS with feedback and exam preps. Learners are assessed after each lecture, all assessments can be retaken at no additional cost. Receive a .pdf and original Certificate within 1 week which can be added to your CV. International exams are optional and can be written at anytime, Click here to view Centres in your area. e-Mail info@it-academy.co.za to arrange your exam booking.
One-on-One Mentoring
Free Virtual-LABS
Mobile Ready (Tablet/Smartphone access)
100% Pass Rate / Course Mastery Certificate
Discounted International Exam Vouchers
Free Exam Preps
Printable
12 Month Subscription
Student Card
Payment Terms
Your Quick Course Guide
Certification: ITIL® Intermediate Level: Operational Support and Analysis
Study Time: 12 Months to complete 30 hours eg study 1 hour per day to complete your course in 1-month |study Full Time or Part-Time
Vendor: ITIL
Provider: IT Academy
Student support: One-on-One Mentoring
Pre-requisite: ITIL Foundations
Assessment: OSA
Resources: Laptop, Tablet or Smartphone & Internet Connection
Expertise Level: Intermediate
Register
Anytime – 24/7 Access
Salary Indicator
SALARY PROJECTION
Average
salary after
completing
High
R507k
You can earn an average
of R507,000.00 a year
Salary Indicator
SALARY PROJECTION
Average
salary after
completing
High
R507k
You can earn an average
of R507,000.00 a year
Salary Indicator
SALARY PROJECTION
Average
salary after
completing
High
R507k
You can earn an average
of R507,000.00 a year
What’s Included
- One-on-One Mentoring
- Free Virtual-LABS
- Mobile Ready (Tablet/Smartphone access)
- 100% Pass Rate / Course Mastery Certificate
- Discounted International Exam Vouchers
- Free Exam Preps
- Printable
- 12 Month Subscription
- Student Card
- Payment Terms
Testimonials
How Our Courses Work
Access your On-Demand, Cloud-Based Learning Anytime, Anywhere.
Courses are accesssible on a Laptop, Tablet or Smartphone.
Assessments after each lecture which can be retaken.
One-on-One Mentoring, Free Virtual-LABS with feedback.
IT Academy Course Mastery Certificate:
Receive a .pdf and original Certificate within 1 week which can be added to your CV.
Enquire about NQF Certification.
International Certificate:
Optional, can be written at anytime, click here to view Centres in your area. e-Mail info@it-academy.co.za to arrange your exam booking.
IT Academy Accreditation/Partners: CompTIA (512759) / Microsoft (1204038185) / MICT Seta (ACC2011/01/684)
Related Courses
Top Skills in demand by Companies in South Africa –
Software Development, Security, Data Analyst & Networking
What Sets Us Apart
- Official Partnerships
Partners with IT certification vendors Cisco, CompTIA, Microsoft & MICT Seta
- IT Experts
Courses are designed and led by Certified Professionals, Mobile Access
- Award Winning
e-Learning content delivered via Video, Quizzes, Virtual labs & Mentoring
- Virtual Practice Labs
Learn, Practice writing Code with instant feedback in a Live Environment
- Live Mentoring
Free One-on-One Live Mentoring with Certified IT Experts
- Practice Tests
Take Practice Tests designed to mimic the actual exam
How Do I Register?
Select An Individual Or Bundle Course.
Complete The Registration Form.
Start Today!
Select A Payment Plan.
Select An Individual Or Bundle Course.
Complete The Registration Form.
Select A Payment Plan.
Start Today!
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