Facebook Instagram Linkedin Trustpilot
0
Learners
0
Certificates
0
Courses

Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Meet your Instructor:

Michael Shannon
Instructor: Technology and Development

Meet your Mentor:

Carl Mullin
Mentor: Business/Technology and Developer

ITIL® Intermediate Level: Operational Support and Analysis

This course covers Introduction, Event Management, Incident Management,Incident Management Interactions, Request Fulfillment, Problem Management, Access Management, Service Desk Service Desk Metrics and Outsourcing.

Introduction to Operational Support and Analysis

Introduction to Event Management

Introduction to Incident Management

Incident Management Interactions

Introduction to Request Fulfillment

Request Fulfillment Process Interfaces and Challenges

Introduction to Problem Management

Introduction to Access Management

Introduction to the Service Desk

Service Desk Metrics and Outsourcing

Introduction to Functions

Function Activities

Technology and Implementation Considerations

Course Fee:  R2 995.00 or R3 495.00 on terms with R1 575.00 and 3 monthly installments of R640.00

Certification:

International exams are optional and can be written at any Pearson Vue Testing Centre in South Africa.  Discounted international exam vouchers can be purchased through IT Academy.

Courses are accessible on a Computer, Laptop, Tablet or Smartphone. Courses are designed in video with audio, printable, includes One-on-One Mentoring, Free Virtual-LABS with feedback and exam preps. Learners are assessed after each lecture, all assessments can be retaken at no additional cost. Receive a .pdf and original Certificate within 1 week which can be added to your CV. International exams are optional and can be written at anytime, Click here to view Centres in your area. e-Mail info@it-academy.co.za to arrange your exam booking.

One-on-One Mentoring

Free Virtual-LABS

Mobile Ready (Tablet/Smartphone access)

100% Pass Rate / Course Mastery Certificate

Discounted International Exam Vouchers

Free Exam Preps

Printable

12 Month Subscription

Student Card

Payment Terms

Your Quick Course Guide

Certification: ITIL® Intermediate Level: Operational Support and Analysis

Study Time: 12 Months to complete 30 hours eg study 1 hour per day to complete your course in 1-month |study Full Time or Part-Time

Vendor: ITIL

Provider: IT Academy

Student support: One-on-One Mentoring

Pre-requisite: ITIL Foundations

Assessment: OSA

Resources: Laptop, Tablet or Smartphone & Internet Connection

Expertise Level: Intermediate

Register

Anytime – 24/7 Access

Salary Indicator

SALARY PROJECTION

Average
salary after
completing

Junior
R477K
Average Salary
You can earn
R507K
Senior
R537k

High

Source: Payscale

R507k

You can earn an average
of R507,000.00 a year

Salary Indicator

SALARY PROJECTION

Average
salary after
completing

Junior
R477K
Average Salary
You can earn
R507K
Senior
R537k

High

Source: Payscale

R507k

You can earn an average
of R507,000.00 a year

Salary Indicator

SALARY PROJECTION

Average
salary after
completing

Junior
R477K
Average Salary
You can earn
R507K
Senior
R537k

High

Source: Payscale

R507k

You can earn an average
of R507,000.00 a year

What’s Included

Replace-trainer-img
  • One-on-One Mentoring
  • Free Virtual-LABS
  • Mobile Ready (Tablet/Smartphone access)
  • 100% Pass Rate / Course Mastery Certificate
  • Discounted International Exam Vouchers
  • Free Exam Preps
  • Printable
  • 12 Month Subscription
  • Student Card
  • Payment Terms

Testimonials

How Our Courses Work

Access your On-Demand, Cloud-Based Learning Anytime, Anywhere.

Courses are accesssible on a Laptop, Tablet or Smartphone.

Assessments after each lecture which can be retaken.

One-on-One Mentoring, Free Virtual-LABS with feedback.

IT Academy Course Mastery Certificate:

Receive a .pdf and original Certificate within 1 week which can be added to your CV.
Enquire about NQF Certification.

International Certificate:

Optional, can be written at anytime, click here to view Centres in your area. e-Mail info@it-academy.co.za to arrange your exam booking.

IT Academy Accreditation/Partners: CompTIA (512759) / Microsoft (1204038185) / MICT Seta (ACC2011/01/684)

Top Skills in demand by Companies in South Africa –
Software Development, Security, Data Analyst & Networking

What Sets Us Apart

  • Official Partnerships

Partners with IT certification vendors Cisco, CompTIA, Microsoft & MICT Seta

  • IT Experts

Courses are designed and led by Certified Professionals, Mobile Access

  • Award Winning

e-Learning content delivered via Video, Quizzes, Virtual labs & Mentoring

  • Virtual Practice Labs

Learn, Practice writing Code with instant feedback in a Live Environment

  • Live Mentoring

Free One-on-One Live Mentoring with Certified IT Experts

  • Practice Tests

Take Practice Tests designed to mimic the actual exam

How Do I Register?

Select An Individual Or Bundle Course.

Complete The Registration Form.

Start Today!

Select A Payment Plan.

Select An Individual Or Bundle Course.

Complete The Registration Form.

Select A Payment Plan.

Start Today!

Our Training Is Trusted By

Excellent

Based On 173 Reviews


What past Students say about their experience with IT Academy